White Label Noba Return Policy
Shipping Cost:
Orders over $400: Free
Orders under $399.95: $9.95
New Zealand Shipping flat rate $25
US, UK & Canada Shipping flat rate: $40
Shipping Information:
WLN uses Australia Post Express services within Australia. We will process and ship your order within 3 business days providing your order is processed successfully. Orders shipped via Australia Post can take up to 5-7 working days to be delivered in most postcodes in Australian capital cities. Shipping to areas outside of capital cities can take longer to arrive.
By using this service you hereby agree and understand that Australia Post grants authority to leave parcels unattended at your selected address if secure by Australia Post standards. When ordering from WLN we recommend that you use an address for delivery that will be attended. As postage services are not under insurance, WLN are not responsible or liable for any lost or stolen parcels.
Tracking details for your parcel will be forwarded in your confirmation email.
Your WLN purchases will be wrapped in our signature fragranced tissue paper and sent in a recyclable postage satchel.
White Label Noba Return Policy
At White Label Noba, we strive to ensure you love every purchase, but we understand that sometimes things don’t work out. Here’s everything you need to know about our return process:
Easy Returns
You can return any item within 14 days of purchase if it doesn’t meet your expectations. The items must be in original condition, unworn, and with all tags still attached.
Return Steps
- Contact Us: Start by contacting our customer service team at hello@wlndesign.com to initiate your return.
- Complete the Form: Fill out the provided return form, specifying the reason for return.
- Pack Your Return: Securely pack the items in the original packaging, including any documentation.
- Send It Back: Send your items back to us so we are able to swap or exchange the items you are requesting be changed.
Refunds
Once we receive your returned item, we will inspect it and process your refund within 5-7 business days. Refunds will be credited to your original method of payment. Please note that original shipping charges are non-refundable.
Exchanges | Faulty Items
Exchanges
We offer exchanges for the same item in a different size or color, subject to availability. If the desired item is not available, you can choose to receive a refund or store credit.
Faulty Items
If you receive a product that is faulty or not as described, please contact us immediately to arrange a return, replacement, or repair.
Sale items
Please note that all sale items are final and cannot be returned or exchanged unless they are faulty.