White Label Noba Return Policy
What if I buy a sale item that is the incorrect size or wasn't what I was expecting it to be?
It is White Label Noba policy that there is no refunds, returns or exchanges on sale items, so please choose carefully.
How do I adjust the contents of my shopping cart?
In the 'view cart' screen you will see a grey 'x' to the right of the selected item, click on the x to delete the item from your cart.
What if I order a product that you sell out of?
WLN makes every effort to keep our online store up to date, should you order and pay for an item that has sold out we will notify you and offer a solution.
How do I return an item?
Just click on the return icon on the bottom of the home page and follow the instructions, if you need any further help call 0434 701 185.
I live overseas and want to purchase White Label?
If you live out side of Australia, just email creative@wlndesign.com and we will get back to you with postage rates and organise to get your purchases shipped to you.
What size should I order?
WLN sizing is a more relaxed fit. Click on the sizing guide link on home page for further information. If you want to chat more about sizing just call 0434 701 185 in business hours for a little extra help.
White Label Noba Return Policy
At White Label Noba, we strive to ensure you love every purchase, but we understand that sometimes things don’t work out. Here’s everything you need to know about our return process:
Easy Returns
You can return any item within 14 days of purchase if it doesn’t meet your expectations. The items must be in original condition, unworn, and with all tags still attached.
Return Steps
- Contact Us: Start by contacting our customer service team at hello@wlndesign.com to initiate your return.
- Complete the Form: Fill out the provided return form, specifying the reason for return.
- Pack Your Return: Securely pack the items in the original packaging, including any documentation.
- Send It Back: Send your items back to us so we are able to swap or exchange the items you are requesting be changed.
Refunds
Once we receive your returned item, we will inspect it and process your refund within 5-7 business days. Refunds will be credited to your original method of payment. Please note that original shipping charges are non-refundable.
Exchanges | Faulty Items
Exchanges
We offer exchanges for the same item in a different size or color, subject to availability. If the desired item is not available, you can choose to receive a refund or store credit.
Faulty Items
If you receive a product that is faulty or not as described, please contact us immediately to arrange a return, replacement, or repair.
Sale items
Please note that all sale items are final and cannot be returned or exchanged unless they are faulty.